Telemarketer Kaihoko ā-Waea

Telemarketers promote and sell goods or services by telephone.

Telemarketers may do some or all of the following:

  • take or make calls to sell goods and services to customers
  • explain the product or service they are promoting to customers
  • persuade customers to upgrade their existing service
  • raise funds for charity
  • ask people to pay their bills
  • keep and update records of sales and customers
  • make appointments for sales representatives
  • follow up on telephone messages left by customers
  • gather information about customers and conduct polls or surveys.

Useful Experience

Useful experience for telemarketers includes:

  • sales experience
  • customer service
  • work that involves helping or motivating people.

Personal Qualities

Telemarketers need to be:

  • good listeners and communicators
  • good at customer service
  • tolerant, tactful, and patient
  • confident and persuasive
  • motivated
  • resilient and able to cope with rejection
  • able to manage their time well.

Useful Experience

Useful experience for telemarketers includes:

  • sales experience
  • customer service
  • work that involves helping or motivating people.

Telemarketers can earn around $19-$25 per hour per year.

Telemarketers may progress to become market research analysts or sales representatives, or move into management roles.

Telemarketers can specialise in the role of:

Appointment Setter
Appointment setters books appointments for leads (people who have shown interest in a company's goods and services) to meet with sales representatives.
Telemarketer

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